Terms & Conditions

This website (site) is owned and operated by BTL The Label (BTL).

The following Terms and Conditions govern the access to, and use of, the BTL service, website, online store and products. Click here to see our Privacy Policy.

BTL Boutique asks all customers to read the following carefully before making a purchase. Once you have engaged with our service, we will assume you have read our Terms and you will, therefore, be bound by them, at all times, without exception. 

Any reference to ‘us’, ‘our’ or ‘we’ refers, at all times, to BTL The Label. Any reference to ‘you’ or ‘your’ refers to our customers and website visitors.


Your access and use of the Site is conditional upon your acceptance and compliance with the terms, conditions, notices and disclaimers contained within and anywhere on the Site.

BTL reserves the right to amend any part of the Terms at any time without prior notice. Your continued use of the Site after such changes constitutes your acceptance of the variations. We recommend re-visiting this page periodically to review the Terms.

Your use of and/or continued access to the site constitutes an agreement by you that you accept and agree to abide and be bound by the Terms as amended. If you object to any of the Terms, or any amendments, your only recourse is to immediately discontinue your use of the Site.

If you violate the Terms, BTL may immediately terminate your right to use and access the site.




BTL proudly designs and produces women's fashion made to be "forever wearable" because we believe nothing our customers like is ever out of style.

BTL welcomes everyone to use and enjoy the products and service/s we have to offer. We do, however, reserve the right to refuse access to those that we deem as having misused our service in any way, in contravention of our Terms and Conditions or otherwise.

We retain the right to make amendments to our service, brand, products or prices, at any time without notice or consequence.




Any unlawful use of the site or action which violates any right of BTL is prohibited by the Terms or potentially detrimental to the image or reputation of BTL. In particular, it is a condition of your use of and/or access to the site that you do not do any of the following:

  • disrupt or interfere with in any way the site or the content;
  • disrupt or interfere with in any way any server, software, hardware or equipment, operated by BTL or third parties, that is connected to or via the site;
  • violate any applicable law, statute, ordinance or regulation;
  • distribute through the site (or send to email addresses listed on this site) any inappropriate communication in any form, including obscene, harassing, pornographic, abusive, slanderous, defamatory, vulgar, threatening or offensive material; or
  • bypass any security mechanisms imposed by the site.

BTL reserves the right to cooperate fully with any law enforcement authority in any jurisdiction in respect of any lawful direction or request to disclose the identity or other information in respect of any use of the site.




The content on including all information, data, text, graphics, images, sound files, software, advertisements and other material (Content), is and remains at all times the property of BTL and its licensors and is protected by Australian and international copyright law.

The Content must only be used in accordance with the Terms and any additional terms and conditions specified by the licensors of the Content. In particular, you must not:

  • download, republish, retransmit, reproduce or otherwise use any item of the Content as a stand-alone file;
  • modify or otherwise make derivative works of the Site or the Content;
  • remove or modify any copyright, trademark, or other proprietary notices that have been placed in the Content;
  • use any data mining, robots or similar data gathering or extraction methods; nor
  • use the Site or the Content other than for its intended purpose.

All names, logos and trademarks are the property of BTL. Nothing should be construed as granting any licence or right to use any name, logo or trademark without the express prior permission of BTL or the relevant contributor.

We reserve the right to refuse access or take further action, including legal, against persons who violate our rights as intellectual property holders.




Customers are always welcome to browse products available for purchase on the site and are encouraged to contact us for further information or recommendations.

Once you have selected your chosen products, you will be prompted through our online checkout. You will be required to provide us with certain pieces of personal information, in order to successfully confirm your order. Refusal to provide one or more of the required pieces of information may affect your ability to place an order with BTL.

Please ensure all of the personal details you have entered are complete and accurate, particularly your shipping address. We are unable to re-direct orders once they have been shipped, and any errors in shipping address will result in the loss of your order.

Full payment is required at the completion of checkout. If for whatever reason, payment cannot be taken, you are free to make further attempts, however, we cannot provide a guarantee that your desired stock will remain available.

Once payment has cleared, you will receive an order confirmation via e-mail, including an order number, which is to be quoted in any customer service correspondence with our BTL Boutique customer service team.




Please be advised that once an order has been processed, we are unable to amend or cancel, due to the fast processes we have in place. 




All orders placed online will be shipped using an Express or Regular service by Australia Post.

Shipping is a flat rate of $10 for regular service for order under $150 or a flat rate of $15 for express service.

Orders received before 11am AEDT (Monday – Friday) will be dispatched the same business day. Any orders received after this time will be sent the next business day. This does not include orders placed during a sale period as we may experience delays.

Although express services are fast, unfortunately we can’t guarantee timings as it depends on the destination. Occasionally, carriers experience delays and as much as we don’t like it, they are out of our control.  We are not liable for Australia Post delays.

By purchasing an item, you agree to the following:

  • Please note: No returns on sale items, jewellery/ accessories, these purchases are FINAL.

Please note we only exchange items for incorrect sizing within the 7 days of receiving. 

  • Proof of purchase (tax invoice) is required
  • The item(s) are in their original condition, with all labels and tags still attached
  • The item(s) are unworn, unwashed, not used, not altered, soiled or damaged, including scissor cuts, and in original condition
  • The items(s) do not smell of perfume/deodorant so please take due care when trying on your order.
  • For hygienic reasons home/ giftware, cosmetics, makeup, hosiery, swimwear or earrings cannot be returned.

Once your order is packed and dispatched you will receive an email to the address provided at checkout with a tracking number to track it’s whereabouts online at:



Any delays experienced after your order has been dispatched will need to be followed up with our parcel carrier, Australia Post, direct on 13 76 78. You can track your items following the link provided in your dispatch email or by clicking here

In the event of a missing or damaged parcel, an investigation will need to be lodged with Australia Post by the customer by calling 13 76 78 and quoting the tracking number provided. It can take up to 10 business days to receive an initial update on the whereabouts of the parcel, status of the investigation and/or resolution (SLA). During this time Frankly Eco cannot be held responsible and therefore offer any replacement or refund (for postage only) until the parcel is located or the investigation is resolved by the parcel being delivered or deemed as 'lost'. 




BTL gift cards can only be redeemed at

If your total purchase is less than your gift card value please hold onto your Gift Card confirmation email and code as you will be able to use the same code to redeem the remaining amount within the expiration time frame. 

There is strictly no exchange or refund on gift card purchases or products purchased with an gift cards, unless faulty. Gift cards cannot be redeemed for cash.




BTL may occasionally run sales and/or promotional offers for our customers, followers and website subscribers. These may be advertised through our social media accounts or e-mail promotions.

Special offers may include, but are not necessarily limited to: special prices, discount codes, giveaways, competitions, two for one offers, or spend and save offers. Each promotion will run for a limited time only and may have specific conditions or guidelines, which must be fully complied with, without exception, in order to validly redeem the promotion.

Some promotions may require you to share personal information with BTL. Any information shared in this capacity will be dealt with, at all times, in accordance with our Privacy Policy. Please refer to this policy for more information. Special or sale prices may only be applicable for certain periods of time.

Discount codes must be entered at checkout, before proceeding to the payment page. No discounts will be applied retrospectively. Discounts and offers cannot be used in conjunction with any other offer and postage fees may apply. Online at only one coupon code can be applied.

Prizes won in promotional giveaways are not transferable or redeemable for cash.

BTL reserves the right to modify, suspend or cancel any promotion at any time, without consequence.

Promotions (competitions and giveaways) promoted on our social media accounts, including Facebook and Instagram, are in no way sponsored, endorsed or administered by, or associated with, Facebook and/or Instagram.

All entries are open to residents of Australia only who are aged 15 years and over and have an account on Instagram and/or Facebook, enabling them to submit an entry in accordance with the entry details specified in the promotion post.

Instructions on how to enter each competition or giveaway form part of the conditions of entry as outlined in our Promotion Terms & Conditions. By participating, entrants agree to be bound by these conditions.




We know your privacy is important to you, as it is important to us too. BTL handles all your private and personal information sensitively and confidentially. For more information on our privacy practices and procedures please see our Privacy Policy.




By subscribing to we will use your subscribed e-mail address to keep you up to date with the latest products, promotions, sales, giveaways and more available on the site.

You may unsubscribe from receiving such marketing communications at any time using the unsubscribe function at the base of our email/s or by emailing us at and you will always be welcome to re-join us.

First time subscribers will be eligible to $20.00 discount using the unique code displayed in the thank you message. It is the subscribers responsibility to code this code for use. This is discount code can only be used once per subscribed email.




Throughout our website and associated social media, we may provide links to third-party websites. These links are provided for your enjoyment or information. The material and content made available throughout these links are not intended as a representation of BTL or our employees or opinions. Following these links is always at your discretion.

BTL is not responsible for policing the services, policies or practices of these third parties. We will not be held liable for any loss, damage or any other consequences that may arise out of the use of third-party websites or services.




To the maximum extent permitted by law, BTL cannot be held liable or responsible for any loss or damage that any person may suffer as a direct or indirect result of accessing our website or utilising our service or products.



These Terms and Conditions are current as at June 2021.

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