Shipping & Returns
Please be advised that once an order has been processed, we are unable to amend or cancel, due to the fast processes we have in place.
RETURNS
We offer returns on full priced item/s in exchange for an online credit note.
Please note: No returns on sale items. All sale is final with NO REFUND or CREDIT NOTE for the monetary difference % off for a sale/ flash sale/ final sale after you paid for them.
If returning a full price item please follow these steps in order to be send your credit note.
- Download and complete this form.
- Either print and include with your return parcel, or, save and email a digitally completed copy to hello@btlthelabel.com with your order number in the subject line.
- Post back to 176 Portrush Road Trinity Gardens SA 5068 and include the order summary for our reference and for faster processing.
In accordance with Australian Consumer Law, BTL are not required to provide a refund, repair or replacement for a change of mind. A change of mind can include, (for example), where you buy a product and later decide or realise you selected the wrong colour, size or product or where a product is given as a gift and the person receiving the gift does not want the product.
SHIPPING
All orders placed online will be shipped using an Express or Regular service by Australia Post.
Shipping is a flat rate of $10 for regular service for order under $150 or a flat rate of $15 for express service.
Orders received before 11am AEDT (Monday – Friday) will be dispatched the same business day. Any orders received after this time will be sent the next business day. This does not include orders placed during a sale period as we may experience delays.
Although express services are fast, unfortunately we can’t guarantee timings as it depends on the destination. Occasionally, carriers experience delays and as much as we don’t like it, they are out of our control. We are not liable for Australia Post delays.
By purchasing an item, you agree to the following:
- Please note: No returns on sale items, jewellery/ accessories, these purchases are FINAL.
Please note we only exchange items for incorrect sizing within the 7 days of receiving.
- Proof of purchase (tax invoice) is required
- The item(s) are in their original condition, with all labels and tags still attached
- The item(s) are unworn, unwashed, not used, not altered, soiled or damaged, including scissor cuts, and in original condition
- The items(s) do not smell of perfume/deodorant so please take due care when trying on your order.
- For hygienic reasons home/ giftware, cosmetics, makeup, hosiery, swimwear or earrings cannot be returned.
INTERNATIONAL ORDERS
All international parcels have a flat rate shipping fee of $25 are shipped using Courier International with Australia Post and delivered by the local postal service once in the destination country.
Please note that any customs and duties taxes which may be incurred are not the responsibility of Bagira The Label and we are not aware of what they might amount to. Make sure you contact your local customs office to find out more if you have any concerns.
PRE-ORDER CONDITIONS
Pre orders will be given an approximate designated time frame in which they will arrive. Unless a specific date is given.
Once a pre-order has been purchased the same rules of sale apply as normal purchases. If there is a change of mind you can use the full purchase amount as a store credit or choose an in-stock item to equal or lesser value, or have the amount given as a store credit to proceed with a higher purchase amount.
TRACKING YOUR ORDER
Once your parcel has been dispatched, you will receive a confirmation email. This will contain a link so you can track the progress of your order at any time.
If you have further enquiries as to where your order is, you can contact hello@btlthelabel.com